Unbill LLC

Privacy Policy

Effective August 8, 2026 · Applies to the Unbill private beta

Unbill LLC (“Unbill”) is building a customer-authorized advocacy platform for high-friction systems—starting with the healthcare vertical. Unbill is currently an invitation-only private beta. This policy describes what information we collect, how we use it, and the choices you have. We will update this policy before practices change, including before any public launch.

Information we collect

• Contact information — your email address when you apply for the private beta, join the waitlist, or contact us.
• Account information — the name and email address associated with your sign-in, provided through our authentication provider.
• Information you provide in the product — documents you upload and information you enter, such as bills, explanations of benefits, letters, case details, and questions you ask. During the private beta we ask participants to use synthetic or properly redacted documents only.
• Technical information — basic log and device information generated by operating the service, such as timestamps and request data.

How we use information

• To provide the service: organizing your documents, analyzing them, answering your questions, and preparing advocacy actions you have authorized.
• To operate, secure, and improve the product, and to fix problems.
• To communicate with you about your account, the beta, and things you have asked us about.

Customer data is not automatically used to train AI models, and we do not sell your personal information.

How information is shared

We share information only with the service providers needed to operate Unbill — for example authentication, cloud hosting and database infrastructure, document processing, and AI analysis providers — and only so they can provide those services to us. We may also disclose information when required by law, or to protect the rights, safety, or security of Unbill, our users, or others. We do not sell personal information, and we do not share it with third parties for their own marketing.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Text messages

Text-message updates are a planned capability and are not yet operating. If and when SMS updates launch, they will be opt-in, and full consent, opt-out (STOP), and help (HELP) details will be published before any messages are sent.

Data retention and deletion

We retain information while your account is active or as needed to operate the service and meet legal obligations. You can request access to or deletion of your information at any time by emailing privacy@unbill.ai, and we will respond to verified requests.

Security

Access to your information is restricted to your authenticated account, and we use industry-standard providers and practices to protect data in transit and at rest. No system is perfectly secure; during the private beta we additionally ask that you not submit real healthcare or financial records.

Children

Unbill is not directed to children under 13, and we do not knowingly collect their information.

Changes and contact

We will post updates to this policy on this page with a new effective date. Questions and privacy requests: privacy@unbill.ai.